The overall objective of this seminar is to ensure that all participants recognize their personal communication style, and can express their ideas and opinions clearly and appropriately in everyday business situations.
By the end of this seminar, participants will understand how to improve and develop their global business communication skills.
Specifically, participants will be able to:
- Analyse interpersonal communication skills in the workplace and demonstrate how to respond appropriately to the communication styles of others.
- Use modern persuading and influencing skills and techniques to help communicate assertively and become more effective in dealing with common business situations.
- Demonstrate how to apply listening techniques to determine a speaker’s needs, use verification techniques to ensure accurate understanding and state their own requirements professionally, assertively, politely, and firmly.
- Demonstrate how to apply a three step process to assertively discuss differences and overcome disagreements.