Developing HR Business Partnering Skills: From Concepts to Application

OVERVIEW
The role of HR has changed over the past twenty years, and as a result the HR professional is expected to bring an expanded set of skills, and a different kind of information to the boardroom table.

This series of workshops is designed to give HR professionals the practical skills necessary to act as a true business partner within their organization. To lead, rather than follow.

 

Who Should Attend?

  • HR Heads/Directors
  • HR Business Partners
  • HR Generalists
  • Business Owners and Executives; or,
  • Anyone interested in transforming the role of HR to a strategic business partner!


COURSE DESCRIPTION

This course is built around 4 core modules:

Module 1: Business Analysis

Participants will recognize the advantages of a thorough analysis of all aspects of a business situation when preparing to pro-actively influence their business allies.

  • Analyze situations from a company-wide, business perspective, as well as a human resources perspective using both qualitative and quantitative methods.
  • Use the results of the analysis to construct logical and persuasive arguments in favor of a particular course of action.
  • Measure the costs and benefits of the current state, their recommendations, and the desired state in order to sell the need to management and employees.
  • Perform Stakeholder analysis and enlist powerful allies to drive change and handle resistance.
  • Choose appropriate communication channels to achieve objectives.

 

Module 2: Consultation

Participants will recognize the need and benefits of taking a consultative approach with their business allies: thereby increasing commitment, resulting in long-term change due to a clearer understanding of the issues.

  • Recognize the advantages and disadvantages of the consultative approach. Know which approach to use based on desired outcomes.
  • Use constructive questioning techniques and active listening to work with colleagues to help them to identify and recognize needs, define problems, and uncover and agree on root causes of issues.
  • Present analysis in clear and understandable ways, lead discussions towards resolution.
  • Elicit potential, realistic solutions which can be committed to, scheduled, and monitored for success.
  • Compare options using quantitative and qualitative measures to ensure best decisions are made.

 

Module 3: The Art of Persuasion

Participants will learn to present recommendations and solutions persuasively by connecting expected results to the personal and business motivators of their clients, showing a positive benefit/cost ratio, and presenting a strong business case.

  • Outline the business case for a particular action and sell it to management.
  • Recognize and uncover motivators in their business partners. Develop techniques for connecting recommendations to personal and business motivators.
  • Gain credibility by outlining and examining the pro’s and con’s among different options.
  • Gain commitment by allowing colleagues to choose their own course of action based on logical examination of the facts.
  • Uncover and overcome objections or resistance to recommendations.

Module 4: Consolidation

Participants will practice the full set of skills covered in the preceding three modules as a way to consolidate their understanding and develop “muscle memory”.


This page is also available in: Japanese

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