Mentoring Programs

Setting up an internal mentoring program requires good planning for it to be successful and produce the desired results. There are complex logistical issues as well as confidentiality requirements and the need for continuous performance management to ensure that the program is on track. Occasionally a mentoring relationship will need to be terminated if, for example; there is a poor fit between the mentor and the mentoring client. As a result, all of the main players in such a program will need to know what is expected of them as well as the ideal overall life-cycle, the framework for each individual mentoring engagement, and the best mentoring style and skills to achieve the desired results.

Roles

A mentoring program has multiple roles with unique skillsets and duties that are critical to success:

  • Mentoring Program Director: This person is responsible for recruiting mentors, and mentoring clients and then matching them up based on the clients’ developmental objectives. They must also monitor the program to ensure that the rules of confidentiality are being observed and that the objectives are being achieved. Occasionally they will need to intervene if any of the parties is unhappy.
  • Mentor: The party who will meet with the mentoring client and provide learning opportunities and guidance based on their personal and professional experience.
  • Mentoring Client: The party who’s learning and developmental objectives are the basis for the relationship. These objectives can be either personal or professional and may have a direct impact on their work or a more indirect impact.
  • The Client’s Line Manager: The manager whose business objectives must be achieved through the mentoring client and other direct reports. This person can have a strong positive or negative impact on the success of the mentoring process.

Benefit

An organization that knows how to do mentoring well can respond faster to business challenges and continuously improve, strengthen and retain its most important resource: its human capital.

Mentoring Skills

Target Participants

This workshop is designed for those people who wish to become mentors: usually people with unique skills and experience that are willing to share their time with others and interested in contributing to the personal and professional development of a colleague.

Training Objectives

This workshop is designed to help you create a learning work environment by introducing the basic skills and procedures for mentoring a colleague.

Contents

Unit 1: Planning

  • The Mentoring Lifecycle
  • Mentoring Agreements
  • Confidentiality
  • Objective Setting
  • Performance Management Plans
  • Professional Development Plans

Unit 2: Core Communication Skills

  • Mentoring Styles
  • Mentoring vs. Coaching
  • Questioning Skills
  • Listening Skills
  • Overcoming Resistance
  • Story Telling

Unit 3: Coaching & Leadership Skills

  • Leadership Styles
  • Giving Positive Feedback
  • Giving Corrective Feedback

Unit 4: Facilitation Skills

  • Framework for Engagements
  •  Conducting Reviews
  •  Constructive Questioning
  •  Action Planning

 Deliverables

By the end of this training, participants should be able to:

  • Plan a mentoring engagement
  • Create a mentee performance management plan
  • Handle common intercultural communication issues easily
  • Issue challenges; develop skills, monitor progress
  • Provide constructive feedback
  • Conduct performance reviews
  • Encourage proactive action planning
  • Develop their leadership skills

 Schedule

Day 1
AM Seminar Introduction and Overview

Unit 1: Planning

  • The Mentoring Lifecycle
  • Mentoring Agreements
  • Objective Setting
  • Performance Management Plans
  • Professional Development Plans

Case Study: Planning

PM

Unit 2: Core Communication Skills

  • Mentoring Styles
  • Mentoring vs. Coaching
  • Questioning Skills
  • Listening Skills
  • Overcoming Resistance
  • Story Telling

Exercise: Communication Skills

Day2 AM

Unit 3: Coaching & Leadership Skills

  • Leadership Styles
  • Giving Positive Feedback
  • Giving Corrective Feedback

Exercise: Giving Feedback

PM

Unit 4: Facilitation Skills

  • Framework for Engagements
  • Conducting Reviews
  • Constructive Questioning
  • Action Planning

Exercise: Facilitating a Mentoring Engagement

Seminar Review: 

  • Lessons Learned
  • Personal Action Plans

The Mentoring Client: Skills and Information

Target Participants

This one-day workshop is designed for those people who wish to become mentoring clients and to make the commitment to develop themselves personally and professionally with the help of a more experienced colleague.

Objectives

This workshop is designed to help you contribute to a learning work environment by introducing some of the basic skills and procedures needed for being a mentoring client and for getting the maximum benefit out of a mentoring relationship.

Contents

Unit 1: Objective Setting

  • The Mentoring Lifecycle
  • Mentoring Agreements
  • Confidentiality
  • Objective Setting
  • Performance Management Plans
  • Professional Development Plans
  • Personal Action Plans

Unit 2: Communication Skills

  • Closing the Loop
  • Active Listening
  • Questioning Techniques
  • Raising Objections Politely
  • Receiving Feedback
  • Making Personal Action Plans

Deliverables

By the end of this training, participants should be able to:

  • Ensure that the mentoring engagement aligns with corporate goals
  • Understand objective setting process
  • Contribute to Professional Development Plan
  • Decompose PDP to a Personal Action Plan
  • Handle common intercultural communication issues easily
  • Seek information and advice
  • Handle minor disagreements politely and assertively
  • Seek constructive feedback
  • Update PAPs based on constructive feedback

 Schedule

AM Seminar Introduction and Overview Unit 1: Objective Setting

  • The Mentoring Lifecycle
  • Mentoring Agreements
  • Confidentiality
  • Objective Setting
  • Performance Management Plans
  • Professional Development Plans
  • Personal Action Plans

Case Study: Planning and Objective Setting

 

PM Unit 2: Communication Skills

  • Closing the Loop
  • Active Listening
  • Questioning Techniques
  • Raising Objections Politely
  • Receiving Feedback
  • Making Personal Action Plans

Exercise: Communication Skills; Receiving Feedback; Action Planning

Seminar Review: 

  • Lessons Learned
  • Personal Action Plans

 

Globalinx Corp