Teleconferencing and Virtual Communication

Teleconference

Challenge

The  workplace of today is rapidly becoming more and more virtual as business changes and technology evolves. More workers telecommute, many project teams and work-groups are global and have to deal with different time zones and large distances, and budget constraints often make face-to-face meetings impossible. With increasing frequency, we communicate by email, SMS, telephone, Skype, video and teleconference and using web conferencing tools such as WebEx. This new way of working creates new challenges that we have to overcome.  New questions are emerging: how can we make ourselves understood? How can we monitor performance, collaborate and produce results in this global virtual environment?

Objectives
How to plan and design a virtual meeting, decide who needs to attend, and manage the group dynamics to ensure positive results.

Deliverables

Facilitator:
•    Unique difficulties of conducting virtual meetings
•    Handling time zone differences
•    Techniques for planning and preparing virtual meetings
•    Facilitation techniques for virtual meetings
•    Process design for the virtual meeting
•    Setting realistic objectives
•    Preparing participants and pre-work
•    How to ensure participants are involved and engaged
•    Building trust and social capital
•    Guidelines for managing virtual discussions
•    Reaching consensus virtually
•    Follow through and implementation issues
•    Maximizing effectiveness of virtual communication
•    Maintaining momentum between meetings

Participants:
•    Presenting effectively using virtual meeting technologies
•    Delivery skills for virtual meetings
•    Creating and using visuals in the virtual environment
•    Handling questions and objections
•    Effective listening skills

 

Globalinx Corp